FAQ
We want to make the process of receiving your custom work as easy as possible, so if this part does not address your questions, you can always CONTACT US. You may relax knowing that your project will soon be properly customized to match your demands in a matter of short weeks.
Payment for products from our webstore is handled through our checkout, you must use a credit card to complete your purchase. Payment for machining and refinishing services is not due until the project is complete, there are a couple of options:
- You can complete your transaction in our webstore and send a copy of your receipt and work order in with your project.
- You can send a check or money order in with your parts to be worked on
- You can elect to have a credit card invoice sent to you once your project is completed, it will take you to a credit card portal where you can pay your invoice securely online.
- No matter what method you choose, all projects must be paid in full before it will be returned to you
- Any item left in our shop for 45 days once notified of completion without payment is subject to be sold to cover our work
Numerous things can affect how quickly we act. Our turnaround time will be impacted by seasonal runs, special order items, and colors. The majority of projects, with the exception of unique constructions and elaborate finishes, will be finished in two to three weeks after the item is received. Depending on what we have to do, builds and finishes can take anywhere from two to eight weeks. If there are any delays, we’ll always let you know.
Almost any non-rubber component of a firearm can be coated with Cerakote. However, it is against our company policy to cover any internal parts of barrels or chambers, aftermarket match triggers, aftermarket safeties, triggers, disconnectors, or springs. Sometimes it’s necessary to coat springs that are permanently attached to a weapon. In certain situations, the springs will be coated, but we won’t coat anything that will impair your gun’s functionality.
